Signal Forge Privacy Policy

Privacy Policy

This Privacy Policy describes how Signal Forge Automation (Pty) Ltd ("we", "our", or "the Company") collects, uses, and shares personal information obtained from users of our website and services.

1. What Information We Collect

We collect the following types of personal data:
- Contact details (name, email, phone number, WhatsApp number)
- Business details (company name, service type)
- Website usage data (IP address, browser type, device information)
- Communication and interaction history (form submissions, chats, messages)

2. How We Use Your Information

We use your data to:
- Deliver and improve our services
- Communicate with you about your automation setup
- Send updates, confirmations, and follow-ups via WhatsApp, email, or SMS
- Analyze site usage for optimization
- Run re-marketing and ad targeting campaigns (e.g., Meta, Google Ads)

3. Data Sharing and Third Parties

We may share your information with trusted third parties such as:
- Messaging providers (e.g., Twilio, 360Dialog)
- CRM and automation platforms (e.g., GoHighLevel)
- Analytics and advertising platforms (e.g., Google Analytics, Facebook Pixel)
We never sell your data. All sharing complies with data protection laws.

4. Your Data Rights

You have the right to:
- Access or update your information
- Request deletion of your data
- Withdraw consent at any time
To exercise your rights, email us at [email protected]

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Security Measures

We take reasonable technical and organizational precautions to prevent data loss, misuse, or unauthorized access.

7. International Users

If you are accessing our site from outside South Africa, be aware that your information may be transferred, stored, and processed in South Africa or other jurisdictions.

8. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the site constitutes your agreement to the new terms.

9. Contacting Us

If you have questions about this Privacy Policy or how we handle your data, contact us  at
[email protected]